Our return policy

You have 30 days from the date of delivery to request a return. Products should be in their original packaging and used only enough to determine if they work for you. We want you to feel confident trying something new, so reasonable use is fine.

How to start a return

1. Contact us. Send a message through our contact page with your order number and the item you'd like to return.
2. Get instructions. We'll email you return instructions within 24 hours, including the return address.
3. Ship it back. Pack the item securely in its original packaging and send it using the carrier of your choice. Keep your tracking number.
4. Get your refund. Once we receive and inspect the item, we'll process your refund within 3 business days.

Refund timing

Refunds are issued to your original payment method. After we process the refund, it typically takes 5 to 7 business days to appear on your statement, depending on your bank or card issuer.

Damaged or defective items

If your product arrives damaged or defective, contact us within 7 days of delivery. We'll send a replacement or issue a full refund, no return needed. Send us a photo of the damage so we can fix it with our warehouse.

Exchanges

We don't offer direct exchanges. If you'd like a different product, return the original item for a refund and place a new order for the product you want.