FAQ

Frequently Asked Questions

Everything you need to know about ordering, shipping, and our products.

Orders & Shipping

How long does shipping take?

Orders ship within 24 hours of placement. Standard shipping typically arrives in 3 to 5 business days. You'll receive a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes. Free standard shipping on every order, no minimum purchase required.

Do you ship internationally?

We currently ship within the United States only. We're working on expanding to additional markets.

How do I track my order?

You'll receive an email with tracking information once your order ships. You can also reach out to us through our contact page and we'll help you locate your package.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Products should be in their original packaging and lightly used. See our Returns & Refunds page for full details.

How do I start a return?

Contact us through our contact page with your order number and the item you'd like to return. We'll send you return instructions within 24 hours.

When will I get my refund?

Refunds are processed within 3 business days of receiving your returned item. The refund will appear on your original payment method within 5 to 7 business days after that.

Products & Skincare

Are your products suitable for sensitive skin?

Most of our products are formulated with gentle, skin-barrier-friendly ingredients like centella asiatica and squalane. Check the product page for specific ingredient lists, and always patch test a new product on your inner arm for 24 hours before applying it to your face.

How do I know which products are right for me?

Browse our Best Sellers for our most popular products, or filter by skin concern using the Shop by Concern menu. If you're still unsure, reach out through our contact page and we'll help you build a routine.

Can I use multiple products together?

Yes. Our products are designed to work in routines. A basic order: cleanser, toner, serum, moisturizer, SPF (morning). Apply thinnest to thickest, and always finish with SPF during the day.

Do you test on animals?

No. We are committed to cruelty-free skincare. None of our products are tested on animals.

Still have questions? Get in touch